Terms of Use

1. Parties and scope

The service provider is Bevira OÜ (registry code 12878009, Tartu mnt 83-401, 10115 Tallinn, Estonia; “Bevira”). The Customer is a company or organisation using Ärirobot in its business or professional activity. A User is a person who logs in to Ärirobot with a personal account and acts on behalf of the Customer.

Ärirobot is intended for businesses, not consumers. These terms apply to the use of Ärirobot, its website, mobile views, public interface (API) and AI connections. Where the Customer has a separate contract with Bevira, that contract prevails; terms accepted in the service and these terms complement each other. The Estonian version of these terms prevails in case of discrepancy.

2. The service

Ärirobot is web-based business software for managing business processes, registers, documents and data, with AI support. Available features depend on the Customer’s package, settings and the user’s rights. Bevira develops the service continuously and may change, add or replace features; material changes that reduce the functionality used by the Customer are announced in advance.

A test company is a trial environment: no documents or e-mails are sent to third parties and no payments are made from it until the user’s link to the company is confirmed. Sample data is fictional.

3. Accounts and access

• Accounts are personal. Users keep their login credentials secret, do not share accounts and notify Bevira of any suspicion without delay.
• The Customer appoints its users and their rights and is responsible for granting access to the right persons and removing it in time.
• A user acting on behalf of the Customer confirms that they are authorised to do so.
• Actions taken with the Customer’s user accounts are deemed actions of the Customer unless it is proven that the account was used through Bevira’s fault.

4. Acceptable use

Ärirobot may be used only for lawful business and within the rights granted. It is prohibited to:

• circumvent rights or seek unauthorised access to data of other customers or users;
• reverse engineer the service, or test or attack its security measures without Bevira’s written permission;
• place an unreasonable load on the service, including automated mass requests outside documented interfaces;
• store or send unlawful or harmful content or content that infringes the rights of third parties;
• resell the service or make it available to third parties without a contract.

5. AI features

• AI features are off by default; the Customer switches them on and chooses what the AI may see.
• The AI helps to query and analyse data and prepare actions. Actions that change data are carried out only on the user’s confirmation and with the same rights and business rules as manual actions.
• AI answers may contain errors and are not legal, tax, accounting or financial advice. The user checks an answer before relying on it; the Customer is responsible for decisions, declarations and the content of its accounting.
• The price of AI use and the free allowance are stated in Ärirobot (Packages) and in the Customer’s contract.

6. External AI connections

Ärirobot can be connected to third-party AI tools (e.g. Claude, ChatGPT) over an MCP connection.

• The user creates the connection with their own AI tool account. The connection uses the same user’s rights; actions that change data require the user’s confirmation, and money movements (e.g. bank payments) are confirmed only in Ärirobot.
• Use of an external AI tool is governed by that provider’s terms and privacy policy. Bevira is not responsible for the operation, availability or output of the external service or for data processing within it.
• The user and the Customer are responsible for which service is granted access and which data is requested through the connection. The Customer may prohibit external connections in its company.
• Bevira may temporarily restrict or suspend a connection where necessary for security, service stability or to prevent unlawful use.

7. Data

• Data entered by the Customer belongs to the Customer. The Customer is responsible for its accuracy, lawfulness and legal basis for processing, and for the content of settings, automations and reports made in Ärirobot.
• For personal data the Customer is the controller and Bevira the processor. Bevira: processes data only to provide the service and on the Customer’s instructions; ensures that its personnel are bound by confidentiality; applies reasonable security measures; uses sub-processors (list) and gives advance notice of material changes; assists the Customer in responding to data subject requests; notifies the Customer of personal data breaches without undue delay; returns or deletes the data at the end of the contract; and provides, on reasonable request, information on compliance with these obligations. A separate data processing agreement is concluded at the Customer’s request.
• Bevira may use aggregated, non-identifying usage statistics to develop the service; no person or Customer can be identified from them.
• At the end of the contract the Customer can export its data within a reasonable time.
• The Customer is responsible for keeping copies of its data where needed. Bevira makes backups to restore the service, but they do not replace the Customer’s own obligation to keep legally required records.

8. Fees

Packages, prices, credit and billing are stated in Ärirobot (Packages) and in the Customer’s contract. If an invoice is unpaid, Bevira may, after a reminder, restrict access to paid features; the Customer’s data is not deleted because of such a restriction.

9. Availability

Bevira makes reasonable efforts to keep Ärirobot available around the clock and secure. Interruptions may occur due to maintenance, updates, prevention of security incidents or partner failures; planned interruptions are announced in advance where possible. Failures of the Customer’s connectivity, devices or browser, or of a third-party service (e.g. a bank, e-invoice operator, state information system, external AI service), are not faults of the service. A specific service level is agreed in the Customer’s contract.

10. Intellectual property

Ärirobot, its software, design, documentation, trademarks and other Bevira materials belong to Bevira or its licensors. The Customer receives a non-exclusive licence to use the service in its business for the term of the contract. The Customer’s data does not become Bevira’s property. If the Customer provides suggestions or feedback, Bevira may use them to develop the service free of charge and without obligation.

11. Liability

• Each party is liable for direct patrimonial damage caused to the other party by breach of its obligations.
• Bevira’s total liability is limited to the amount the Customer paid Bevira for the service during the 3 months preceding the damage. For free use (including test companies) Bevira is not liable for damage.
• Bevira is not liable for lost profit, indirect damage, the content of data, the results of the Customer’s settings and automations, decisions based on AI answers, or the operation of third-party services (including banks, e-invoice operators, state information systems, credit information providers and external AI services).
• A party is not liable for a breach caused by force majeure (e.g. a widespread power or network failure, a cyber attack that could not be prevented by reasonable measures, a decision of an authority).
• The limitations of liability do not apply to damage caused intentionally or by gross negligence, or where the law does not permit them.

12. Suspension and termination

Bevira may suspend a user’s or the Customer’s access without delay where necessary for security or to stop a material breach of these terms or unlawful activity; where possible, notice is given in advance. Termination of the Customer’s contract is governed by the contract. At the end of the contract the Customer can export its data (section 7).

13. Changes

Bevira may change these terms. Material changes are announced at least 30 days in advance and users confirm the new version at their next login. Continued use of the service after a change takes effect means acceptance of the new terms.

14. Law and disputes

These terms are governed by Estonian law. Disputes are settled by negotiation and, failing agreement, in Harju County Court (Harju Maakohus). Questions: [email protected], +372 512 5024. Processing of personal data is described in the Privacy Policy.